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Help Desk

 

Help Desk

Centuric provides a single point of contact for your end-users, available 24/7 by phone and e-mail. We resolve hardware, software and applications issues quickly, efficiently and professionally. Centuric has helped many clients reduce operating costs, avoid capital expenditures, simplify their architecture, improve levels of service and support, and avoid hardware upgrade limitations.

You can select remote-only support, or our full-service option that brings an expert technician to your site. In addition to saving time and reducing costs, our professional Help Desk increases user productivity and satisfaction. The Centuric team supports:

  • Notebooks
  • Desktops
  • Infrastructure Design and Management
  • Peripherals such as printers, faxes, copiers
  • Back office applications
  • Mobile devices
  • Microsoft applications and more

We ensure that strategically important initiatives are managed from a technology perspective. Companies can leverage cutting-edge technologies and benefit from our IT professionals’ technical and systems maintenance expertise. Since 2001, Centuric has worked with clients to optimize their IT resources and support with our services.

Centuric’s professional Help Desk technicians have skill sets that cross all platforms, including:

  • Windows
  • Linux
  • UNIX /AIX
  • IBM Power Systems
  • MAC
  • VMware
  • Citrix 

We provide a bundled set of services that keep our clients’ systems up and running, including:

  • System Monitoring and Administration
  • Service Desk
  • Service Management
  • Storage Management
  • Performance Tuning
  • Capacity Planning
  • Database Administration
  • Network Infrastructure Management
  • Transition Services

Key Benefits

  • 24/7 availability
  • Efficient tracking system to meet your SLAs
  • Cost Containment
  • Knowledge base continually building

Resources

  • Help Desk
 

Success Stories

 

”As one of Florida’s fastest growing financial institutions, the strength of our IT system is critical to our success. We started with a single bank five years ago, and today, our footprint includes three separate bank charters with six banking offices, and a full-service trust company serving both the east and west coasts of Florida. Thanks to the support we receive from Centuric, our full-service IT partner, we’ve not only met day to day operational requirements, but also made the most of growth opportunities.”

Michael L. McMullan
President and CEO
Bank of Florida

 
 
 
 
 
 
 

 

 


 

For more information on our Help Desk Services,
complete our Information Request Form or call 866-376-6767.

Click here for assistance.

 

Click here for additional information.


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